10:00 18/11/15 - Latest update
The current FCO advice is that we can’t travel to Sharm However we have been given a strong indication that the security will be improved and up to the new regulations pre christmas and so at that point the FCO advise should change.
We have currently cancelled all holidays up to and including the 19th December to Sharm
For those holidays that are cancelled :-
We are offering people alternatives to travel on Fridays to Hurghada on the same boat and itinerary. Or we are offering alternative destinations, vouchers to move to a later trip or a full refund.
For people who are nervous about travelling to sharm between 26th December and 1st February but whose holidays are not cancelled. I am happy to offer forward vouchers or alternative dates and destinations but no refunds.
However if you have any special circumstances please do give us a call as we are trying to be as flexible we can.
16:00 13/11/15 - Latest update
Monarch has temporarily suspended its scheduled flights to Sharm El Sheikh in accordance with advice issued by the Foreign and Commonwealth Office (FCO).
“The Foreign and Commonwealth Office (FCO) has changed its advice to Sharm El Sheikh, Egypt advising customers against all but essential air travel to Sharm El Sheikh Airport."
As a result of this change of advice Monarch has cancelled all flights from the UK to Sharm El Sheikh up to and including Saturday 19 December 2015.
We are offering all our customers who have been affected with alternative date and destinations
14:00 11/11/15 - Latest update
We are pleased to confirm that our final 4 guests still in Sharm el Sheikh will be flying home to the UK tonight
For the time being we have moved our liveaboards from Sharm to Hurghada, however we are hoping to resume normal operations from Sharm soon
If people are wishing to claim for money they have spent in resort
they need to send there receipts to Monarch directly who will pay for any reasonable costs
I will also put this on our website
16:50 9/11/15 - Latest update for Sharm el Sheikh
The Foreign and Commonwealth Office (FCO) has changed its advice to Sharm El Sheikh, Egypt advising customers against all but essential air travel to Sharm El Sheikh Airport. As a result of this change of advice Monarch has cancelled all flights from the UK to Sharm El Sheikh up to and including Wednesday 25 November 2015.
Please bere with us while we contact customers due to travel on these dates, rest assured we are putting in place alternative options
14:40 8/11/15 - Latest update for Sharm el Sheikh
We can now confirm that all our customers who were scheduled to be on Flight ZB 249 to Gatwick on the 7th Nov at 19:55 have been reallocated to a new flight
Your new flight details are :
Sharm El Sheikh to London Gatwick Departing Monday 09 Nov 15 19:55 | Arrive 23:45 | Flight ZB 249
The date we have given you is our best estimate of an expected departure date, based on our ongoing discussions with both the UK and local authorities. We will confirm departure dates and times as the plans are confirmed to us.
Scuba Travel Customer support -
out of hours - 07747 488 002
or please call 01483 411590 9-5:30pm Mon-Sat
or email firstname.lastname@example.org
11:15 8/11/15 - Latest update for Sharm el Sheikh
We can now confirm that all our customers who were scheduled to be on Flight ZB 685 to Manchester on the 7th Nov at 16:40 have been reallocated to a new flight:-
Sharm El Sheikh to Manchester Departing Tuesday 10 Nov 15 16:40 | Arrive 20:50 | Flight ZB 685
Scuba Travel will cover reasonable costs relating to your extended stay, to include meals and beverages. We have arranged for you breakfast, lunch and dinners. Any teas or coffee, soft drinks at other times please either keep a receipt for or put on your room tab to be paid by our reps in resort prior to your departure.
It is very important we hold your contact details in order that we may continue to communicate with you effectively via both e-mail and SMS text messages regarding updates to travel plans.
Current restrictions on baggage allowances:
Only hand luggage will be allowed - No hold luggage will be permitted on flights returning from Sharm El Sheikh to the UK.
Only one small item of hand luggage per customer will be allowed. This should contain only essential items such as valuables, travel documents, house and car keys and medication, cash and credit cards.
The bag should be small enough to fit under the seat in front of you as space within the cabin will be very restricted.
Bags for babies with essential items only (nappies, milk, baby food) will be allowed.
Any oversized bags may be removed from the cabin and arrangements made for it to be transported back to the UK with the hold luggage.
Customers are reminded to ensure that all electronic items are charged for security checks.
Due to these revised security restrictions, arrangements are currently being made for the separate return of customers’ hold luggage to the UK.
Hold luggage which will not be permitted on board includes items such as pushchairs, car seats, wheelchairs and large medical items.
Where possible please attach an external label on your hold luggage which is clearly marked with your name and full UK address and also include your name and address on a piece of paper inside the bag.
You are asked to check in your hold luggage as per normal check-in procedure. Bags will be tagged, secured and steps taken to transport them to the UK separately via UK Government arranged freight aircraft.
When your baggage arrives back in the UK, it will be subject to Customs clearance and sortation. Thereafter, Monarch’s couriers will process he baggage for delivery to the address and details you will be asked to provide during the return flight.
We are sorry that we cannot give you any definite dates for delivery at this stage, however please be assured that we will be doing all we can to deliver your baggage to you as soon as possible. It is expected that onward delivery of baggage will take days, rather than weeks.
Customers who require further assistance, such as having pre-booked medical or wheelchair assistance should contact the customer contact centre on 0333 003 0700. Calls charged at local rates
Further communications will be issued as soon as additional information becomes available. More detailed Travel Alerts are available on the Monarch.co.uk website and will carry the latest information and updates.
Monarch and Scuba Travel are working continuously with the UK and local authorities to get customers back to the UK as quickly as possible.
We recognise this is a very frustrating and rapidly evolving situation and apologise for the inconvenience caused.
08:30 8/11/15 - Latest update for Sharm el Sheikh
Those of our customers on Flight ZB475 to Birmingham weare pleased to say you are currently planned to depart from Sharm El Sheikh at 18:20hrs (local time) arriving back into Birmingham 22:20hrs (local time). We have contacted those customers who are now confirmed on this flight.
The Gatwick flight currently scheduled from Monarch for today is for customers who were due to fly home on Friday. We will be in touch will all our customers still in resort today to advise of this.
For information regarding hold and cabin luggage for customers returning from Sharm el Sheikh please click here. We are awaiting further information from the Department for Transport on the return of hold luggage to the UK and we will update customers as soon as we have more news.
Latest update for Sharm el Sheikh:-
As a result of the change of FCO advice Monarch has now cancelled all flights from the UK to Sharm El Sheikh up to and including Thursday 12 November 2015. Regrettably we have now cancelled all holidays to Sharm el Sheikh until the 12th November.
Customers in resort are advised to go to the airport at the normal departure time for their flight and will be contacted either by our boat operations team or by our ground operations team.
Customers booked to travel this weekend will all be contacted by our reservations team and offered alternative dates or destinations.
We will be adding extra liveaboards to our schedule for the 14th November to accommodate everyone.
I would like to thank all of our customers affected on behalf of the team at Scuba Travel for your patience and understanding in these exceptional circumstances.