Travel

Flight options

As standard, our holidays to Indonesia are quoted with London departures. We are however able to book most major airlines. Popular options for Indonesia include Cathay Pacific (40kgs hold allowance), Singapore airlines, Qatar, Emirates, Malaysian, KLM and Gaurda. If you would like to depart from a different UK airport (eg. Glasgow/Edinburgh, Manchester, Birmingham or Gatwick) or have a specific airline you prefer to fly with, simply let us know in your booking request. A supplement may apply for regional departures. Times and any applicable supplements will be confirmed by your travel consultant before you finalise your holiday.  If you wish to make your own flight arrangements to Indonesia, let us know and we can remove the cost of the international flights from your quote. We are unfortunately not able to redeem airmiles on your behalf. Please do not confirm any flight arrangements yourself before your holiday is confirmed by us.

Stopovers

With a huge range of airlines to fly with, you can easily build in a stop over either on your way to or on your way back from Indonesia. Simply talk to your travel consultant about adding a stop over into your itinerary.

Arrange before you go

Visa requirements

UK Passport holders landing in Jakarta, Bali or Manado are able to obtain a free 30 day visa on arrival. It is your responsibility to ensure your passport is valid and you fulfil entry requirements. Regulations can change: please review current FCO advice: click here

Insurance

Scuba Travel requires all of our customers to have diving insurance. Please make sure that you have appropriate cover for your diving activities. We also strongly recommend you have travel insurance. It's worth taking out travel insurance once you have paid your deposit to ensure you are covered for unforeseen events and cancellation. Find out more about our combined dive and travel policy click here

Immunisations

Please speak to your local GP or check out the latest NHS advice on travel immunisations: click here

Preparing to fly

Seating

You will also be able to manage your booking online once you have been ticketed (after you have paid your holiday balance). Most airlines will now enable you to select your seating at this point. There may be a small charge for prebookable seating before online check in opens. Please speak to the airline for more information about charges.

Check in

As you are flying with a scheduled airline, you will be able to check in online with your airline. Please visit their website for more information about when online check in opens.

Lounge

An airport lounge is a great way to start your holiday or to while away flight connections in comfort. Scuba Travel works with Lounge Pass to offer a huge range of affordable airport lounges around the world. click here

Parking

Prebook your airport parking to save money! If you have a long way to travel, why not also look at booking an airport hotel. These aren't as expensive as you might think. click here

What happens when I arrive?

On arrival in your Indonesia destination, you will need to clear immigration and collect your baggage. You will then be met outside of arrivals by a representative from your liveaboard or resort. Some reps are able to meet you airside. They will be holding a board with either your destination or your name on it. If you have any issues at all locating your rep, please contact us. We have an emergency contact, manned by a member of the team here in the UK. Please call 0044 7747 488 002. We will be able to help your rep locate you in the airport.

Transfers

If you have a hotel en route please follow any specific instructions in your travel documents. Where possible, you will be met by a representative who will assist in taking you to your hotel. If using a shuttle service, please arrange your return shuttle time back to the airport at the hotel check in. Domestic flights are common in Indonesia and run frequently. The major hubs of Jakarta, Bali and Manado all have separate terminals for domestic and international departures. Just follow the signs to move between international and domestic terminals. The service has improved vastly, but there can still be last minute schedule changes. Please ensure you leave plenty of time for check in or transit between flights (usually 4 hours min). Domestic flights can typically only be booked with a 20kgs hold allowance as standard. Excess baggage must be paid for in Indonesian rupiah and costs around $2-$5 per kg per way. Due to local traffic and road conditions, land journey times can be difficult to predict. We recommend you take water with you and keep any essentials in your hand baggage to make your journey as comfortable as possible.

Departures

At the end of your holiday, your return transfer details will be advised locally. As of Feb 2015, the departure tax for all domestic and international flights is built into your flight ticket price.

Info

Included in your holiday

All state rooms are air-conditioned and fitted with private toilets, showers and sinks. There is a “grazing” breakfast available from 6 am before the first dive. Breakfast is cooked to order and is served after the first morning dive. There is a buffet lunch and an elegant meal at dinner with waiter service. Additionally, fresh mid-morning and mid- afternoon snacks are served. Beverages (non- alcoholic and local beer) are complimentary while on-board. Shampoo, conditioner and body wash are provided in your stateroom. These have been hand blended and custom made for us in Bali. There are hair dryers in each stateroom. Linens are changed mid-week and fresh towels are changed as needed. Filled tanks, weights and weight belts are included. Flights from the UK, ground transfers between airport and the vessel at the destination are included.

Excluded

Dive instruction, crew gratitude, dive and photo equipment rentals and “boatique” purchases must be settled on-board prior to departure.

Tipping

Crew gratuities (as a usual guideline, guests normally pay 10% of the cruise fare) are also additional expenses.

Currency

Acceptable methods of payment include: US Dollars, local currency, traveller’s checks, or credit cards (Visa or Master Card). There is a credit card charge of 3%. Personal cheques are not accepted.

Phone coverage

Intermittent and depending on location

Plugs and electricity

The electrical current on Dewi Nusantara is 220 volts. Guests may wish to bring a converter for the use of small appliances in their stateroom. There is a charging station in the camera room which offers access to both 110V and 220V power. The standard current in all of Indonesia is European 220 volts.

Extras

Hire equipment

All scuba unit rental equipment is manufactured by US Divers. Six full sets of scuba gear ranging from small to extra large are available. Underwater lights and other peripheral and safety equipment for rent and/or sale. Dewi Nusantara uses 11.2 litre (80's) aluminum cylinders. In addition they have a limited supply of larger 15 litre (100's) and smaller 10 litre (63's) cylinders should you wish to use smaller or larger units. All cylinder are fitted with DIN adaptable valves.

Extras

Dewi can teach a wide range of courses on board. These must be prebooked and are paid for on board. Please speak to your travel consultant for current course prices and options

Souvenirs

Dewi Nusantara has a small, on- board “Boatique” which sells a selection of logo clothing, custom jewellery, sundries, diving accessories, batteries, logbooks, etc. A crew member will gladly assist you with your purchases at any time during the week. US Dollars, Euros, Indonesian Rupiah or VISA and Master Card credit cards are all accepted for bill payment. Unfortunately American Express cards or personal and travellers cheques are not accepted.

Nitrox/Gas

Nitrox 32 available for a surcharge

Payments

Deposits and Balances

A typical deposit for DEWI is £1000. This will be due once your holiday has been confirmed. Your balance will then be due 90 days before travel.

Ways to pay

We accept mastercard and visa debit or credit cards. Alternatively, you are welcome to pay via bank transfer. All non sterling card payments and UK business debit cards will be subject to the 2% surcharge. Overseas bank transfers must add £6 to the sterling total to cover international handling fees. We are not able to accept PayPal transactions.

Group Payments

If you have booked as part of a group, you can still call and pay directly without needing to go via your group leader. Please have your trip reference number to hand to help us locate your holiday as quickly as possible. You will receive a transaction receipt - your group leader will forward your ATOL certificate and booking confirmation

Discounts

Repeat Guests

Are you one of Scuba Travel's repeat customers?
Over 60% of our customers trust Scuba Travel to book their next diving holiday, time after time.

And we believe you deserve a huge thanks for your ongoing support over the years, which is what our loyalty discount is all about! If you have booked directly with Scuba Travel, on your 3rd full price holiday you will automatically be eligible for a loyalty discount. That's all you have to do. No forms, no numbers to remember, no fuss, just a good honest price reduction. We are always happy to offer discounts as described below but these are not cumulative and we do not offer further discounts on special offer prices.

5% off for loyalty customers Plus complimentary nitrox if returning on-board within 12 months.