Virgin Cocoa - Kalimantan

Travel

Flight options

Our holidays to Indonesia can be quoted with most major airlines. We are however able to book most major airlines. Popular options for Indonesia include Cathay Pacific, Singapore airlines, Qatar, Emirates, Malaysian, KLM and Gaurda. If you would like to depart from a different UK airport (eg. Glasgow/Edinburgh, Manchester, Birmingham or Gatwick) or have a specific airline you prefer to fly with, simply let us know in your booking request. A supplement may apply for regional departures. Times and any applicable supplements will be confirmed by your travel consultant before you finalise your holiday. If you wish to make your own flight arrangements to Indonesia, let us know and we can remove the cost of the international flights from your quote. We are unfortunately not able to redeem airmiles on your behalf. Please do not confirm any flight arrangements yourself before your holiday is confirmed by us.

Stopovers

With a huge range of airlines to fly with, you can easily build in a stop over either on your way to or on your way back from Indonesia. Simply talk to your travel consultant about adding a stop over into your itinerary.

Arrange before you go

Visa requirements

UK Passport holders landing in Jakarta, Bali or Manado are able to obtain a free 30 day visa on arrival. It is your responsibility to ensure your passport is valid and you fulfil entry requirements. Regulations can change: please review current FCO advice: click here

Insurance

Scuba Travel requires all of our customers to have diving insurance. Please make sure that you have appropriate cover for your diving activities. We also strongly recommend you have travel insurance. It's worth taking out travel insurance once you have paid your deposit to ensure you are covered for unforeseen events and cancellation. Find out more about our combined dive and travel policy click here

Immunisations

Please speak to your local GP or check out the latest NHS advice on travel immunisations: click here

Preparing to fly

Seating

You will also be able to manage your booking online once you have been ticketed (after you have paid your holiday balance). Most airlines will now enable you to select your seating at this point. There may be a small charge for prebookable seating before online check in opens. Please speak to the airline for more information about charges.

Check in

As you are flying with a scheduled airline, you will be able to check in online with your airline. Please visit their website for more information about when online check in opens.

Lounge

An airport lounge is a great way to start your holiday or to while away flight connections in comfort. Scuba Travel works with Lounge Pass to offer a huge range of affordable airport lounges around the world. click here

Parking

Prebook your airport parking to save money! If you have a long way to travel, why not also look at booking an airport hotel. These aren't as expensive as you might think. click here

What happens when I arrive?

On arrival in your Indonesia destination, you will need to clear immigration and collect your baggage. You will then be met outside of arrivals by a representative from your liveaboard or resort. Some reps are able to meet you airside. They will be holding a board with either your destination or your name on it. If you have any issues at all locating your rep, please contact us. We have an emergency contact, manned by a member of the team here in the UK. Please call 0044 7747 488 002. We will be able to help your rep locate you in the airport.

Transfers

If you have a hotel en route please follow any specific instructions in your travel documents. Where possible, you will be met by a representative who will assist in taking you to your hotel. If using a shuttle service, please arrange your return shuttle time back to the airport at the hotel check in. Domestic flights are common in Indonesia and run frequently. The major hubs of Jakarta, Bali and Manado all have separate terminals for domestic and international departures. Just follow the signs to move between international and domestic terminals. The service has improved vastly, but there can still be last minute schedule changes. Please ensure you leave plenty of time for check in or transit between flights (usually 4 hours min). Domestic flights can typically only be booked with a 20kgs hold allowance as standard. Excess baggage must be paid for in Indonesian rupiah and costs around $2-$5 per kg per way. Due to local traffic and road conditions, land journey times can be difficult to predict. We recommend you take water with you and keep any essentials in your hand baggage to make your journey as comfortable as possible.

Departures

At the end of your holiday, your return transfer details will be advised locally. As of Feb 2015, the departure tax for all domestic and international flights is built into your flight ticket price.

Info

Tipping

Tipping is entirely at your discretion. We do not make recommendations as to how much to tip. Should you wish to leave a tip for the staff and crew, it should reflect the level of service you have enjoyed.

Currency

All our prices are listed in Euro. All extra costs (drinks, tips, extra dives and so on) can be paid in Euro, USD & Rupiah. Please consider that foreign banknotes have to be in perfect condition – otherwise Indonesian banks will not accept them for change or reduces their value to a bad currency exchange rate. US-Dollar notes are only accepted if they are from 2009 or younger and with no damages. The resort is unable to accept any credit card payments.

Phone coverage

Phone coverage can be limited. Free wifi access is available in the central reception, but the signal can be weak, and there is no 3G. It is best to switch off and relax, forgetting the outside world

Plugs and electricity

24h electricity and 220 volt - the power socket is standard European 2 prong (type F)

Extras

Hire equipment

A full range of scuba and snorkelling equipment is available on site - please ask for a local charge price list

Extras

PADI dive courses can be arranged - please ask for more information about pre-booking

Souvenirs

The dive centre has a small, limited shop on site

Nitrox/Gas

Free for all certified divers

Payments

Deposits and Balances

A typical deposit for a holiday to Virgin Cocoa is £600-£1000 per person, although this will depend on your exact flight option and travel class. Larger deposits may be required for some flight options (eg premium economy/business class).

Ways to pay

We accept mastercard and visa debit or credit cards. Alternatively, you are welcome to pay via bank transfer. All non sterling card payments and UK business debit cards will be subject to the 2% surcharge. Overseas bank transfers must add £6 to the sterling total to cover international handling fees. We are not able to accept PayPal transactions.

Group Payments

If you have booked as part of a group, you can still call and pay directly without needing to go via your group leader. Please have your trip reference number to hand to help us locate your holiday as quickly as possible. You will receive a transaction receipt - your group leader will forward your ATOL certificate and booking confirmation

Discounts

Repeat Guests

Are you one of Scuba Travel's repeat customers?
Over 60% of our customers trust Scuba Travel to book their next diving holiday, time after time.

And we believe you deserve a huge thanks for your ongoing support over the years, which is what our repeater discount is all about! Travel with us again in either 12 months or 24 months and you will qualify for a discount. That's all you have to do. No forms, no numbers to remember, no fuss, just a good honest price reduction.

5% off for repeat customers travelling with Scuba Travel, within 24 months
5% off plus £100 bonus for repeat customers travelling with 12 months
Repeat discounts are not cumulative and cannot be applied to special offer prices

Included

A standard resort package includes 7 nights in a deluxe room on a full board basis (2 people sharing),
A popular dive package is 10 house reef dives with free nitrox.
Domestic flights between Balikpapan and the resort return are included on fixed departure days. Excess baggage on domestic flights has to be paid locally in IDR to the airline

Excluded

Excluded from your package are any additional local services (spa, land tours, laundry). Water, soft drinks and alcohol are all available in resort for a local charge. Upgrade locally to include special trips to Kakaban or Sangalaki. Recreational nitrox is available for a fee in resort. A 10% VAT is applied to all local purchases.

Additional dives, kit hire, private guides and special trips are organised and paid for in resort

Tipping is entirely at your discretion. We do not make recommendations as to how much to tip. Should you wish to leave a tip for the staff and crew, it should reflect the level of service you have enjoyed.

Please ask for a competitive quote to add international flights from the UK to Jakarta to your booking.